Company information
TERME ČATEŽ d.d.
Čatež ob Savi, Topliška cesta 35, 8250 Brežice
S L O V E N I A
E-mail: info@terme-catez.si
The company is registered with the District Court in Krško
Registration number: 5004896000
Taxable entity: Yes
Tax number: SI 55444946
Share capital: EUR 12,444,216.32
This section provides information on the terms and conditions of the Terme Čatež online shop, operated by Terme Čatež d.d. The terms and conditions are drawn up in accordance with the applicable regulations of the Republic of Slovenia. Users of the online shop are provided below with all the information they need to make a purchase (hereinafter also referred to as “concluding a contract”).
Terms and conditions
All prices in the online shop are in EUR and include VAT. Prices are valid at the moment of the order and do not have a predefined validity.
After placing an order and in case of a successfully processed payment transaction, the buyer will receive an e-mail from eshop@terme-catez.si. The e-mail contains a confirmation of the successful order, a summary of the order and, in attachments, the invoice for the purchase and the ticket/gift voucher document. If you have any further questions or require information, you can contact our customer support.
We reserve the right to cancel an order in the online shop if the order cannot be fulfilled for certain reasons. In this case, we will inform the customer of the reason why delivery is not possible, and the customer (if the item has already been paid for) will be refunded the full cost of the payment.
Thank you for your trust and for choosing our online shop.
Payment methods and invoice forwarding
The provider provides the following payment methods:
with credit card (Eurocard/Mastercard, Visa, Diners)
Personal data protection
The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purpose of fulfilling the order and other necessary communication. In no case shall the user’s information be handed over to unauthorised persons. More information on the use and protection of personal data is available at: https://www.terme-catez.si/si/pravno-obvestilo.
Rights of the user
In accordance with Article 134 of the Consumer Protection Act, the user has the right to withdraw from the contract for the purchase of a gift voucher within 14 days. The deadline starts one day after the date of receipt of the goods. Withdrawal from the contract must be communicated by the customer to the e-mail address info@terme-catez.si. The customer must indicate their wish to withdraw from the contract in a clear and unambiguous manner. If the customer withdraws from the contract, the company shall, without undue delay, return the payments received to the customer by the same means of payment used for the original transaction, unless the customer has expressly requested the use of a different means of payment and the company is not charged any additional costs as a result.
Pursuant to Article 135(12) of the Consumer Protection Act, the user does not have the right to withdraw from the contract for the purchase of tickets for swimming pools, saunas or any further wellness services that may be added, as this is considered a booking of a leisure service where Terme Čatež d.d. undertakes to fulfil its obligation on a specific date.
Copyrighted content
All textual and graphic (images, icons, logos, etc.) content of the online shop is the property of Terme Čatež d.d. and may not be copied without consent, regardless of the purpose of use.
Out-of-court dispute resolution
More information on out-of-court settlement of consumer disputes can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng =SL
Contact details
E-mail: info@terme-catez.si
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